Terms & Conditions

Last Updated: 14/04/2025

These Terms and Conditions outline the rules and regulations for using our website, Always Raw Pet Supplies, located at https://www.always-raw.co.uk/. By accessing or purchasing from our website, you agree to accept and follow these terms.

1. General Conditions

All purchases made through our website are subject to product availability.
We reserve the right to refuse service to anyone for any reason at any time.
We reserve the right to limit quantities of any products or services that we offer.

2. Pricing & Payment

All prices listed on our website are in Sterling £ and include applicable taxes (unless stated otherwise).
Prices are subject to change without notice.
Payments are securely processed through trusted third-party gateways (e.g., PayPal, Stripe).
We do not store your payment details on our servers.

3. Shipping & Delivery

Delivery times are estimates and may vary depending on your location.
By placing an order on this website you are agreeing to our Shipping & delivery policy.
We are not responsible for delays caused by carriers or events outside our control.
See our Shipping & Delivery Policy for full details.

4. Returns & Refunds

Please refer to our Refund & Returns Policy for detailed information.
We do not accept returns on perishable items such as raw food unless defective.

5. Privacy Policy

Your use of our website is also governed by our Privacy Policy.
We are committed to protecting your data and privacy.

6. Product Descriptions

We aim to provide accurate product descriptions and images.
However, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free.
If a product received is not as described, your sole remedy is to return it in unused condition.

7. Limitation of Liability

We are not liable for any injury, loss, claim, or damage resulting from your use of our products or website.
Use of our products is at your own risk and discretion, especially for pets with allergies or medical conditions.

8. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website.
Your continued use of the website following any changes constitutes your acceptance of those changes.

9.Contact Information

If you have any questions about our Terms & Conditions, feel free to contact us:

Email: Hello@always-raw.co.uk
Phone: +44 7375 024 183
Address: East Street Braintree Essex CM73JJ