Refund & Returns Policy
Refund & Returns Policy
Last Updated: 15/04/2025
At Always Raw Pet Supplies, we want you (and your pets!) to be 100% satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of receiving your order, under the following conditions:
Eligible Items:
Unused and unopened items
In original packaging
With proof of purchase (order number or receipt)
Non-returnable items:
Perishable goods (e.g., raw food)
Opened treats or supplements
Gift cards or downloadable products
Sale or clearance items (unless damaged)
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us at always-raw@hotmail.com with photos and your order number.
Return Shipping
You will be responsible for paying your own return shipping costs, unless the item is faulty or sent by mistake.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.
Need Help?
If you have any questions about our returns policy or need to request a return:
Email: always-raw@hotmail.com
Phone: +44 7375 024 183