Privacy Policy

Last Updated: 04/04/2025

At Always Raw Pet Supplies (referred to as “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, store, and protect your data when you visit our website https://Always-Raw.co.uk or make a purchase through our store.

1. What Information We Collect

We may collect the following types of information:

Personal Details – such as your name, email address, shipping and billing address, and phone number
Order Information – including products purchased and payment method (processed securely via third-party gateways)
Account Information – if you create an account on our site
Technical Data – including your IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information to:

Process your orders and deliver products
Communicate order updates or respond to inquiries
Improve our website and shopping experience
Send promotional offers (only if you opt-in)
Prevent fraud and ensure secure transactions

3. How Your Data is Stored and Protected

We use secure technologies and best practices to protect your data:

Encrypted payment processing (via Stripe, PayPal, etc.)
Secure Socket Layer (SSL) certificates
Access controls on sensitive data
No payment details are stored on our servers

4. Cookies

Our website uses cookies to:

Keep your shopping cart active
Remember login sessions
Improve performance and personalize content

You can choose to disable cookies in your browser, but parts of our site may not function properly without them.

5. GDPR & CCPA Compliance (for EU/US Customers)

If you are located in the EU or California, you have the right to:

Access the data we store about you
Request corrections or deletion of your data
Withdraw consent at any time
File a complaint with a data protection authority

To request data access or removal, please contact us at [https://https://always-raw.co.uk/shop-page/.

6. Third-Party Services

We may share your data with trusted services that help us run our store (e.g., shipping carriers, payment processors). These providers are obligated to keep your information secure and confidential.

We do not sell, rent, or trade your personal data to third parties.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: Hello@always-raw.co.uk
Phone: +44 7375 024 183
Address: East Street Braintree Essex CM73JJ